Shipping policy
ORDER PROCESSING: Please allow 7 days to process your order. Expect an email within 7 days to let you know your order is on the way.
FLAT RATE SHIPPING: Orders are generally shipped within 7 days using Canada post, DHL, Purolator or UPS. Flat rate shipping fees applies to all orders. PLEASE NOTE: Shipping costs may vary depending on the order's weight and dimensions.
DOMESTIC SHIPPING RATES AND ESTIMATES: For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. You can also emphasize any free shipping thresholds you offer (e.g. free shipping for orders over $75).
INTERNATIONAL SHIPPING: We offer international shipping to the following countries: Belgium, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden & Singapore. If you’re using calculated shipping rates : Shipping charges for your order will be calculated and displayed at checkout. You can include broader delivery timelines (e.g. 8 to 20 days) for international shipping since expectations can vary greatly depending on the destination. Shipping option Estimated delivery time Price Option 1 X to X business days $X Option 2 X to X business days $X Option 3 X to X business days $X Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. JEREMY WÜRTELE & THE STATIONS is not responsible for these charges if they are applied and are your responsibility as the customer.
REFUNDS, RETURNS AND EXCHANGES: We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at info@jeremywurtelethestations.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. The customer is in full charge of paying the return fees. If you have any further questions, please don't hesitate to contact us at info@jeremywurtelethestations.com. Our refund policy is also available via this link: https://jeremywurtelethestations.com/policies/refund-policy